FAQ

Last update : 31 January 2013

Who is Millesima USA, LLC?


Millesima USA LLC opened in 2006, with the mission of becoming a destination retailer which provides consumers with expertly selected fine wines, authoritative content,
and a seamless shopping experience.
Millésima, S.A. was founded in 1983 in Bordeaux by Patrick Bernard and, thanks to its expertise and reliability, has become Europe's leading fine wine mail order merchant.
Millésima published its first catalogue of 100 of Bordeaux's greatest wines, the Grands Crus Classés, in 1988.
Patrick Bernard's aim has always been to bring some of the world's
greatest wines to wine lovers.from suitably licensed US suppliers and are stored under temperature-controlled conditions.
Millesima USA LLC is a legally constituted and appropriately licensed US company managed by an expert staff of American professionals who understand and respect your high expectations for service and selection.
We truly hope that you will come to depend on Millesima USA, as consumers have in Europe, as a source of the world's top wines.

I Am A New Customer. How do I Register/Subscribe?


Please provide your E-Mail address if you would like to register with millesima-usa.com

What is Your “Refunds, Returns & Exchanges” Policy?


You must inform Millesima USA LLC within 48 hours in writing via fax or e-mail if merchandise is damaged or missing after checking your order upon delivery and noting the damaged or missing products on the delivery invoice.
Failure to provide such documentation will render the request invalid. Upon notification, Millesima USA LLC will send you replacement merchandise provided it is still available and instock, or credit you in full for the sales price (exclusive of shipping and handling charges) of items which are no longer available.
Shipping and handling costs are non-refundable. Millesima USA LLC will,however, ship replacement wines, if any, to you without charge."
With the exception of damaged or missing merchandise subject to the terms described above, there are no refunds, returns or exchanges.
Once the wine has been shipped, the sale is final. Please take note of the terms for 'futures' explained below.
An order for wines sold as 'futures' for delivery at a future date must be paid at the time of order by a deposit equal to the full value of the merchandise. Customers should be aware that some states may prohibit or restrict such 'futures' sales. Following processing of a 'futures' order and receipt of deposit, a pro forma invoice will be mailed to the customer's billing address. This invoice together with proof of payment will guarantee ownership of the wines.
Once the invoice has been mailed and the deposit has been received, the order is final and cannot be cancelled or modified. Additional 'futures' wines may be ordered, but they will be invoicedand must be paid separately.
When the wines are ready for delivery, the customer will be contacted by Millesima USA LLC to confirm delivery arrangements and to advise of the sales tax and shipping charges, if any, which apply at that time.
In the event that any wines ordered as 'futures' by a customer are unavailable at the time of delivery, Millesima USA LLC will refund the full value of any and all such 'futures' wines as originally invoicedto the customer.
For further information, please see our Terms & Conditions of Sale.

What Information Is Collected and How Is It Collected?


When you purchase merchandise through the Website, you may be asked to complete one or more online forms asking for some information relevant to your purchase.
We collect some or all of the following types of information:
- Your name, e-mail address, billing address, shipping address(s), telephone numbers and credit card information, including credit card number, expiration date and card identification number.

- The information you include in any e-mail communications you send to Millesima USA, LLC using the Website's "contact us" feature.
In addition, because of the way that World Wide Web communication standards work, when you arrive at or leave the Website, we automatically receive the Web addresses of the site that you came from or are going to.
We also may collect information on which pages of the Website you visit while you are on the Website, the type of browser you use and the times you access the Website. Information referred to in this paragraph is called "Website Traffic Information".

How Is This Information Used?


We may use your name, address, and e-mail address to contact you to confirm your order or about matters relevant to your order.
We also use the information you provide to process your orders, and to make available to you catalogues, announcements and newsletters that we believe will be of interest to you.
When you become a Millesima USA LLC customer, you will be added automatically to our mailing list. Millesima USA LLC will use your contact information to send catalogues, announcements, newsletters and offers that we believe will be of interest.
You will always have the right to opt out if you so choose by contacting us via e-mail at info@millesima-usa.com or by calling (TOLL-FREE) 1-877-MILLUSA.
Millesima USA LLC does not sell your information to anyone and does not share personally identifiable information with any nonaffiliated third parties other than credit card companies for the purpose of verifying your credit card and processing transactions, except in the limited circumstances described below :
1. We may disclose information that we believe in good faith is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our Terms of Use.
This means that if we conduct a fraud investigation and conclude that someone who has submitted information to us has engaged in deceptive practices, we may give that person's contact information to interested parties who request it.

2. We may disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.

3. We may disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).

4. We may share aggregated statistical data with others for public relations, marketing or other purposes.
Such data will not, however, be tied to personally identifiable information. Millesima USA LLC uses Website Traffic Information to try to understand your preferences better and to manage the load on our servers, so as to improve our service and your experience on the Website.
Millesima USA LLC may also compile statistical information not tied to personally identifiable information from Website Traffic Information to assist us in our marketing efforts.
In the event all, substantially all, or a part of Millesima USA LLC's business were sold, transferred, or disposed of (in accordance with legal proceedings, by merger or otherwise), personal information, including identifyinginformation, may, of course, become available to the purchaser or transferee and would be subject to its privacy policies.
Millesima USA LLC is affiliated with Millésima, S.A., a French online wine retailer, and the millesima.com website is operated by Millésima, S.A. together with its affiliates in the U.S. and elsewhere.
As aresult, your information is shared by Millésima, S.A. and Millesima USA LLC. Millésima, S.A. will treat such information in a manner that is consistent with this privacy policy.

How Do I Correct/ Update My Account Information?



You may review, correct, modify or delete any information you submit to Millesima USA LLC at any time by sending an e-mail request to info@millesima.com

Is Your Site Secure?


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Please note, however, that no transmission over the Internet can be 100% secure. ALTHOUGH MILLESIMA USA LLC WILL USE REASONABLE EFFORTS TO PROVIDE ALL OF THE FOREGOING SECURITY FEATURES, AND TO TREAT ALL DATA IN ACCORDANCE WITH THE POLICIES SET FORTH HEREIN, AS WITH VIRTUALLY ANY COMPUTER SYSTEM, THERE CAN BE NO ABSOLUTE ASSURANCE THAT SECURITY BREACHES WILL NOT OCCUR AND MILLESIMA USA LLC HEREBY DISCLAIMS ANY LIABILITY WHATSOEVER FOR ANY SUCH SECURITY BREACHES.

What Are Cookies?


Cookies are small data files that some websites send to your computer to allow the Website to recognize you as a Website user if you return to the Website using the same computer and browser or for other reasons.
Millesima USA LLC employs cookies to count and track visitors to our web site and to identify you as a returning visitor and/or purchaser. We use this information to analyze the activity of our visitors and improve our services and product selection.
If you set your browser to refuse cookies some of the Website's functions may not operate properly or be available to you.

How Do I Track My Order?


Once your order ships, you will receive an E-Mail from info@millesima-usa.com with your Shipment Tracking Number.
Since 1992, we have released our European price list every year on January 1st, and it is now available in Germany, Belgium, Portugal, Austria, France, Switzerland, Great Britain, Ireland, Luxembourg, Italy, and Spain.
Over the past 15 years, we have made over 200,000 deliveries to more than 50,000 satisfied European customers, and our expert knowledge and range of top Bordeaux wines is acclaimed by the international wine press and wine trade.
From our cellars in Bordeaux, where 2.5 million bottles of fine wine are stored in ideal conditions, we continue to supply more and more wine enthusiasts in eleven European countries with top wines from France, Europe and the rest of the world.
We are proud to bring Millesima's philosophy and customer commitment to the USA, where we have created a unique portfolio to match the tastes of American wine drinkers.
All of these products are purchased.