Customer Commitment
We are committed to customer satisfaction.
To achieve this, we make all our customers a commitment to assure
choice, quality, professional order fulfillment, delivery, and personalized service.
To achieve this, we make all our customers a commitment to assure
choice, quality, professional order fulfillment, delivery, and personalized service.
We commit to you:
- An exceptional range of wines from around the world, stored in optimum conditions: We take pride in our product selections. Our list of Bordeaux is particularly extensive and covers Crus Classes and Crus Bourgeois from leading properties. We also have a range of wines from elsewhere in France as well as Italy, Spain, Australia, the USA and other countries, all of which have been selected with the same care as our Bordeaux portfolio. We have made a serious effort to find limited production wines not available from other merchants. All our wines are stored under temperature-controlled conditions as all fine wines should be (but usually are not!).
- Quality at all levels: We exercise great care in making our wine selections to insure quality at all price levels. This process is directed by Roger C Bohmrich, one of the few Americans who have obtained the demanding Master of Wine title. Wines which we offer for sale, whether they are $15 or $150 a bottle, are wines which we believe provide a high level of quality in terms of their price and denomination of origin. We will not offer wines that do not meet our high standards.
- Professional order fulfillment and punctual delivery: We assure you that our order fulfillment process is managed with efficiency and you, the customer, in mind. We also make every effort to meet the delivery schedule outlined in the Terms & Conditions of Sale . Our aim is to assure punctual delivery to the fullest extent possible when dealing with 3rd party delivery companies.
- Personalized customer service: Our pledge is to provide you personalized service whenever possible. We encourage you to contact us to discuss our wines, and we will do our best to help you make your wine-buying decisions by learning about your interests and preferences. We also invite you to contact us if you have a problem with your order, or have a complaint about our website or any other aspect of our order fulfillment. You may contact us via e-mail at millesimausa@millesima.com or toll free at 1-877-MILLUSA. Your comments will help us improve our service and satisfy you, our valued customer!
Roger C. Bohmrich, MW
Managing Partner, Millesima USA
